Terms of Service

Please read these terms carefully before using our AI Command and Control Center platform. These terms govern your use of our services.

Last updated: January 15, 2025

1. Agreement to Terms

By accessing or using Saf3AI's AI Command and Control Center platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using our Service, you agree to use it only for lawful purposes and in accordance with these Terms.

2. Service Description

Saf3AI provides a comprehensive AI Command and Control Center platform that includes:

Core Services

  • AI Guardrails and Security
  • AI Observability and Monitoring
  • Compliance and Governance
  • AI Agent Management
  • Real-time Analytics and Reporting

Support Services

  • Technical Support
  • Documentation and Training
  • API Access and Integration
  • Custom Enterprise Solutions
  • Professional Services

Note: We reserve the right to modify, suspend, or discontinue any part of our Service at any time with reasonable notice to users.

3. User Responsibilities

As a user of our Service, you agree to:

Compliance

Use the Service in compliance with all applicable laws, regulations, and industry standards. You are responsible for ensuring your use of AI applications complies with relevant regulations.

Account Security

Maintain the security of your account credentials and notify us immediately of any unauthorized use. You are responsible for all activities that occur under your account.

Data Protection

Ensure that any data you process through our Service is handled in accordance with applicable privacy laws and that you have the necessary rights to process such data.

Prohibited Uses

You may not use our Service for illegal activities, to harm others, or to violate any third-party rights. Prohibited uses include malicious attacks, harassment, or fraud.

4. Intellectual Property

4.1 Saf3AI's Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Saf3AI and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks, service marks, and trade names may not be used without our prior written consent.

4.2 Your Content

You retain ownership of any content you submit to or process through our Service. By using our Service, you grant us a limited license to process your content solely for the purpose of providing our services.

You represent and warrant that you have all necessary rights to the content you provide and that such content does not infringe any third-party rights.

4.3 Feedback

Any feedback, comments, or suggestions you provide regarding our Service may be used by us without any obligation to compensate you. We may incorporate such feedback into our Service without restriction.

5. Payment Terms

5.1 Pricing

Our pricing is based on custom enterprise agreements. Specific pricing terms will be outlined in your individual service agreement.

We reserve the right to change our pricing with reasonable notice to existing customers.

5.2 Payment

Payment terms will be specified in your service agreement. Generally, payments are due within 30 days of invoice date unless otherwise specified.

Late payments may result in service suspension or termination.

5.3 Refunds

Refund policies will be outlined in your specific service agreement. Generally, refunds are not provided for services already rendered.

6. Service Availability and SLA

Uptime Commitment

We strive to maintain 99.9% uptime for our core services. Specific SLA terms will be detailed in your enterprise agreement.

  • Scheduled maintenance windows
  • Emergency maintenance procedures
  • Service level credits
  • Escalation procedures

Support Levels

Enterprise customers receive dedicated support with guaranteed response times.

  • 24/7 emergency support
  • Dedicated account manager
  • Priority technical support
  • Custom integration assistance

7. Limitation of Liability

To the maximum extent permitted by law, Saf3AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or business opportunities
  • Service interruptions or downtime
  • Third-party actions or content
  • Security incidents or data breaches
  • Compliance violations or regulatory issues

Important: Our total liability for any claims arising from these Terms or the Service shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

8. Termination

Termination by You

You may terminate your account at any time by contacting our support team. Termination terms will be specified in your service agreement.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and data after a reasonable period, subject to legal and regulatory requirements.

9. Governing Law and Disputes

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Arbitration will be conducted in San Francisco, California, and the arbitrator's decision will be final and binding.

10. Contact Information

If you have any questions about these Terms of Service, please contact us:

Legal Department

Email: legal@saf3ai.com

Phone: +1 (555) 123-4567

Address: 123 AI Innovation Drive, San Francisco, CA 94105

General Inquiries

Email: support@saf3ai.com

Response Time: 24 hours

Available: Monday-Friday, 9AM-6PM PST